If you are unable to attend the booked track day, please email our sales team as soon as possible. In these circumstances, provided MSV Trackdays are notified no later than 14 days prior to the original booking date, although unable to refund, MSVT will endeavour to reschedule your booking or provide an MSVT credit towards a later track day (subject to availability) up to the face value of the existing booking*. MSVT are unable to cancel, credit or refund bookings within 14 days of the event at the request of the customer. In most cases a name change is permissible.
Any MSVT credit must be used within a three month period. For example, if you cancel your track day on the 1st July 2021, you must have booked an alternative date by the 1st October 2021. Any credits not used within the three month period automatically cancel.
Any amendments/cancellations to track day bookings must be requested by emailing the MSVT team at firstname.lastname@example.org stating clearly the track day booking details to which the request relates too.
Should you have a positive covid test and can provide poof of the positive test we will be able to cancel your booking and issue the standard MSVT credit.
Any cancellations or amendments to track day bookings requested by you will incur an administration fee of 10% or £20 which ever is the greater. All offers of credit are entirely at the discretion of MSV.
MSVT may have to cancel a track day due to events beyond its control, for example adverse weather conditions. This will usually be in the interests of safety. Where a track day is cancelled in its entirety for such reasons, MSVT will endeavour to notify participants of the cancellation by email.
MSVT are unable to reimburse third party costs incurred due to the cancellation and unfortunately cannot guarantee that participants will be informed of such cancellation before the date of the event. Where a track day is cancelled in its entirety for such reasons, MSVT will endeavour to offer a credit note to the value of the original booking to be used against another MSVT event within a three month period.
*subject to administration charge. Link to our full terms and conditions here